Legal
Privacy Policy
Ivory Marquee respects your privacy and is committed to protecting your personal information.
Introduction
Ivory Marquee respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website, dine at our restaurant, or participate in our offline poker lounge.
- Applies to all interactions with Ivory Marquee, including website visits, reservations, and poker lounge sessions.
- We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- Our poker lounge operates offline only, with no online betting or monetary stakes, and we collect only necessary information for reservations and event management.
This policy is effective as of and may be updated periodically. We will notify you of significant changes by posting a notice on our website.
Last updated: . Changes will be effective immediately upon posting.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when making a reservation, contacting us, or signing up for updates. This may include your name, email address, phone number, and any details you include in messages.
- Reservation details for dining or poker lounge sessions.
- Contact information for responding to inquiries.
- Preferences you share to enhance your experience.
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and analytics tools. This includes your IP address, browser type, device information, pages visited, and time spent on the site.
- Cookies help us remember your preferences and improve site functionality.
- Analytics data is aggregated and used to understand visitor behaviour.
- We do not use this information to identify you personally without your consent.
Information from Offline Poker Lounge
For poker lounge reservations, we collect only the necessary information to manage your booking, such as name, contact details, and session preferences. We do not collect financial information as all play is with chips and no monetary stakes are involved.
- No online betting or monetary stakes; chips only.
- Reservation details are used solely for event coordination.
How We Use Your Information
Service Provision
We use your information to process reservations, manage your dining or poker lounge experience, and provide customer support.
- Confirm bookings and send reminders.
- Customise your experience based on preferences.
- Respond to inquiries and feedback.
Communication
With your consent, we may send you promotional emails about upcoming events, special offers, and poker nights. You can opt out at any time.
- Newsletter sign-ups are optional.
- Unsubscribe link included in every email.
Legal Obligations
We may use or disclose your information when required by law, such as in response to a court order or to protect the rights and safety of our patrons and staff.
- Compliance with Australian laws and regulations.
Data Storage and Security
Storage
Your personal information is stored on secure servers located in Australia. We take reasonable steps to protect your data from unauthorised access, alteration, or disclosure.
- Data is encrypted during transmission using SSL technology.
- Access to personal information is restricted to authorised personnel only.
Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
- Reservation records are kept for a limited period for operational purposes.
- Marketing data is retained until you unsubscribe.
Disclosure of Information
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing reservations, or sending communications. These providers are contractually obligated to protect your data and use it only for the services they provide.
- Examples include email marketing platforms and reservation systems.
- We do not sell your personal information to third parties.
Legal Requirements
We may disclose your information if required by law, such as to comply with a subpoena, or to protect the safety and rights of our patrons, staff, or the public.
- Disclosure will be limited to what is necessary.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or incomplete.
- Requests can be made via email or phone.
- We will respond within a reasonable timeframe.
Email: [email protected]
Phone: +61 423 658 904
Deletion and Opt-Out
You may request deletion of your personal information, subject to legal obligations. You can also opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
- Deletion requests will be honoured where possible.
- Opt-out requests are processed promptly.
Privacy Contact Information
For any questions or concerns about this privacy policy or our data practices, please contact our Privacy Officer using the details below.
Changes to This Policy
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will indicate the effective date at the top.
- Significant changes may be communicated via email or a notice on our website.
- Continued use of our services after changes constitutes acceptance of the updated policy.